EE

Here we go. Another example of what happens when you employ children and offshore IT.

EE offer a package on PAYG where you can buy a "pack". You text (e.g.) Smart25 (to buy a £25 pack) to 441.

They THEN tell you that in 30 days they will automatically take another £25 off you.

Being the crafty penguin that I am, I will NOT leave £25 credit there for them to take at the drop of a hat.

At the end of the 30 days, they text you to say that in 2 days they will take the £25. This is fine. I then forget to credit it with £25, so when they try to take it, they can't, and then they text you saying "we were unable to take the £25. Please top up and text Smart25 to 441".

So I credit it. And text Smart25 to 441.

I then get a message saying I can't do that (even though that's what they told me to do) because I already have one.

You can't ring them. They charge you to ring them.

So, instead, I write this on my blog. Then I post it all over Twitter and wait until they look really, really stupid.

Hello, EE. Any comments?