Royal Mail. At the Post Office.
Oh yes. You can take a parcel, they weigh it. They charge you "special delivery", in my case, £22.70, for a package, and guarantee it by 1 p.m. the next day.
You go on the website, and put in your reference number. Up until EXACTLY 1 p.m. it says that they "expect to deliver it by the guaranteed time."
AT EXACTLY 1 p.m., the message changes to "Your item with reference xxx is currently progressing through our network."
Now. I am eligible to get the money back. Which I will.
I am also eligible to pursue them for gross misrepresentation of their service.
They THINK that they are immune to this because they are HUGE and I am small.
Dearest Royal Mail. You so seriously need to reconsider this stance. You really have no idea.
You will lose. Ignominiously.