I recently moved to O2 because T-Mobile, who I was with, were bought by EE so nobody got a signal anywhere.
I now get a signal. Sometimes.
I understand that not everyone can have a signal everywhere, I have no problem with that.
I have a problem with this:
I have PAYG. I put £10 on it. Because it was £10 they converted it to a "bundle" where I get x minutes, y texts, and z Mb of internet.
I now have no credit, because it was "converted" into a "bundle" without me asking.
I CAN'T GET MY VOICE MESSAGES, BECAUSE THEY AREN'T PART OF THE BUNDLE.
Please leave a comment. I think this should be illegal, if it isn't. And I'm now stabby.
4 comments:
Surely voicemail retrieval should be included in minutes?! They tried to charge me twice after I cancelled then lied about correspondence, they got fuck all so passed it to a DCA, like that would a difference.
This should never be allowed but I bet they have got a legal out.it might be worth having a word with offcom 😡
EE do the same - I thought voicemail would be part of the minutes but you have to pay on top. I told them to turn voicemail off - Fuck it if someone can't leave a message they can send a text. Mind you EE didn't automatically change me from PAYG to bundle - that's just wrong!
3 has vmail as part of the minutes.
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