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General Info
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| Chat start time | Apr 8, 2015 4:15:16 AM EST |
| Chat end time | Apr 8, 2015 5:04:09 AM EST |
| Duration (actual chatting time) | 00:48:53 |
| Operator | Sarwar |
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Chat Transcript
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| info: Welcome to O2. Someone will be with you soon.
info: You're through to 'Sarwar' Sarwar: Hi I'm Sarwar. How can I help? Pengy: I asked for my old number 07932****** to be transferred to this phone a week ago. It hasn't. Sarwar: I am sorry for the trouble caused. Sarwar: I'll check and help you with that. Sarwar: Pengy, just to confirm have you requested number to be transferred on O2 pay and Go? Pengy: Yes Sarwar: 07932******* Sarwar: Thanks Pengy: yes Sarwar: Please help me with your Temporary Pay and go number? Pengy: 07999****** Sarwar: Pengy, have you send the request from our website or it was send on the live chat? Pengy: From the website. They said it would be done last Thursday morning. Then when I asked, they said Thursday evening. Then said it was delayed because of Bank Holiday an would be Monday. Pengy: Now it's Wednesday and it hasn't been done. Sarwar: Please help me with security details Sarwar: Can you tell me the current call time balance, last Top-up date, amount and method of the Pay and Go number07999******? Sarwar: Please dial *#10# to check the current credit balance and confirm. Pengy: £10 top up last week by voucher, it was converted to a bundle so should have a balance of £0.00 now. Sarwar: Thanks for the information. Pengy: *#10# says "Unknown Error" Sarwar: Pengy, I am sorry , we have not received any request for the SIM swap for this number Sarwar: Pengy, If you wish I can request for the number transfer, it will be processed with in 1 working day Pengy: Yes you have. THey checked it when I asked on Thursday and said it was going through. Sarwar: Pengy, I am sorry, If we have received any request, it is processed in 1 working day Sarwar: I am sorry for the trouble caused Sarwar: Pengy, I'll request for the number transfer it will be processed in 1 working day Sarwar: Please help me with PAC code? Pengy: The PAC code is at work though, and I'm not in today. Sarwar: Pengy, I am sorry, without the PAC code we will not be able to send the request Pengy: You've HAD the PAC code. I confirmed it last Thursday. Sarwar: Please help me with your email address? Pengy: Pengy@***.***.** Sarwar: Please allow me a moment. Pengy: I've asked my boss to send me the PAC code but I don't know if he will find it on my desk very quickly Sarwar: Pengy, I've checked the online request was declined due to as security check was not passed. Sarwar: Please allow me a mo0ment If I can fine the PAC code Pengy: Nobody asked me for anything like that. Sarwar: Moment Sarwar: Thanks for waiting. Sarwar: I got the PAC code : ONE****** from the details you have submitted online Pengy: That's the one. Sarwar: Please help me with your full name to send the request? Sarwar: Is this the correct full name : Pengy ****** ? Pengy: Yes Sarwar: Thanks Sarwar: just to confirm you want to keep your number 07932****** on the new SIM card 07999****** on pay and Go,am I correct? Sarwar: I haven't heard from you for a while. Are you still there? Pengy: Yes Pengy: Yes, that's what I want Sarwar: Thanks for the information. Pengy: I presume I'll keep my £10 bundle too Sarwar: Pengy, I've send the request it will get transferred with in 1 working day Pengy: Sure? Sarwar: yes, you will keep the Big bundle tariff with your keep number on the pay and Go SIM card Sarwar: Pengy,be assured , I've sorted that for you Sarwar: I am sorry for the inconvenience caused Pengy: They sai that on Thursday, and again on Friday. WHat was the security check that failed? Sarwar: You need to enter some security details of pay and go number , while submitting the request , that is the reason it was declined Sarwar: No need to worry, i've sorted that for you Sarwar: Is there anything else I can help you with? Pengy: I'd like to know whhat the security check that failed was. I filled in everything asked for. Sarwar: Please allow me a moment to check that for you. Sarwar: Thanks for waiting. Sarwar: Pengy, I can see the security options were missing in the online request you have send that is the reason it was declined. Pengy: But nobody told me it had been declined. WHat were the missing details? Sarwar: Pengy, security details of your Pay and go number were missing in the form you have submitted online Pengy: What details? Sarwar: Pengy, there are some security details you need to fill while sending the request online, it may be 2 frequently dialed numbers, credit balance, Top up date and amount, . Pengy: So if they are wrong then you don't process it or tell me that you won't? Sarwar: I can see that was the reason request was declined online Sarwar: I've now send the request as everything is fine Sarwar: It will be processed with in 1 working day Pengy: Can you GURANTEE it will go though in 24 hours? Sarwar: I am sorry for the wrong information given to you in the last chat Sarwar: Pengy, the maximum time for the Port in request is 1 working day. Pengy: OK, thanks. Sarwar: You're most Welcome. Sarwar: Thanks for your time, Pengy Sarwar: Have a lovely day Sarwar: Take care Sarwar: Goodbye Sarwar: If you need to chat with us again, just click on this link: www.o2.co.uk/contactus. Make sure you save it, we’re always happy to help |
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